📜 Terms and Conditions of Service

Effective Date: June 2025

Introduction and Acceptance of Terms

Welcome to Travel Team Albania. These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (the “Client”) and Travel Team Albania – DMC, legally registered under Amarildo Veizi (Person Fizik), with the unique identification number (NUIS/NIPT) M38322001U. Our registered office is located at Rr. Barrikadave, godina 8, hyrja 1, apartamenti 8, Tirana, Albania.

By accessing our website, submitting an inquiry, or confirming a booking for any of our travel services, you acknowledge that you have read, understood, and unequivocally agreed to be bound by these Terms. These Terms govern all interactions, purchases, communications, and services provided by Travel Team Albania.

Scope of Services & Licensing

Travel Team Albania operates as a fully licensed Destination Management Company (DMC) and Tour Operator providing professional tourism services across the Republic of Albania and the wider Balkan region. Our portfolio of services includes, but is not limited to:

• Tailor-made and scheduled multi-day package tours.

• Single-day excursions and guided daily trips.

• Private transfers between domestic and international destinations.

• Stand-alone or tour-related boat and ferry bookings.

• Event ticketing (concerts, cultural festivals, etc.).

• Accommodation and hotel bookings, including partnerships with platforms such as Booking.com.

Booking Definitions and Financial Terms

To ensure the highest quality of service and logistical planning, Travel Team Albania categorizes its bookings into specific service types, each with its own payment structure.

Service Definitions

• Multi-Day Services: Any itinerary or package where the Client expects continuous or scheduled services from Travel Team Albania spanning two (2) or more days.

• Single-Day Services: Any excursion, transfer, or trip that begins and concludes within a single calendar day.

• High Season: In Albania, this period is strictly defined as spanning from April 1st through September 30th of any given calendar year.

Booking Confirmation and Payment Timelines

A booking is only considered valid and legally confirmed once it has been officially acknowledged by Travel Team Albania via our authorized channels, and the required payment has been successfully processed. Upon confirmation, you will receive an official digital receipt issued under our NUIS (M38322001U) and a unique Service Code (starting with TTA-).

For Multi-Day Services:

• Bookings made more than 1 month before the start date: A 40% non-refundable deposit of the total trip price is required to secure the reservation. The remaining balance must be paid in full no later than 15 days prior to the service start date.

• Bookings made less than 1 month before the start date OR during High Season: Full payment (100%) is required at the time of booking to secure the reservation.

For Single-Day Services:

• Depending on the proximity to the service date, a 50% to 100% upfront payment is required to confirm the reservation.

• Note: We reserve the right to actively notify you regarding any pending or remaining balances via our official email or WhatsApp services.

Accessing Your Trip Details (My Trip Portal)

Upon confirmation of your booking, you will receive an official email containing your unique Service Code and a secure PIN. You can use these credentials to access your booking at any time via our dedicated portal: https://travelteam.al/my-trip/.

Through this platform, you can easily download your official tour documents, review your exact tour start times, and access all essential logistical details related to your itinerary before and during your travel.

Accepted Payment Methods, Currencies, and Fees

We offer several secure payment gateways to accommodate our international clientele. Please review the specific conditions, currencies, and transaction fees associated with each method:

• Wire / Bank Transfer: Accepted for any amount. We accept wire transfers in EUR, ALL, and USD. Bank processing times (up to 5 business days) and international transfer fees may apply depending on your home banking provider.

• Online Payment Link (Visa / MasterCard): Available for transaction amounts up to 260,000.00 ALL. A 3% transaction fee is applied to the total amount to cover processing costs. Please be aware that your bank will utilize its own currency converter to process the charge if your home currency differs.

• POS Service (In-Person/On-Arrival): Processed exclusively in EUR and ALL. A 2.5% commission fee is applied to the total transaction amount.

Service Execution, Transfers, and Modifications

Transfer Services, Punctuality, and Vehicle Fulfillment Travel Team Albania guarantees the delivery of all confirmed transfer services at the agreed-upon time, provided that the Client adheres strictly to the booking conditions. This includes accurate declarations of the total number of passengers (pax) and the amount/size of luggage. Vehicles are dispatched specifically based on these details; therefore, any unannounced additional passengers or oversized/excess luggage may result in the refusal of service without refund, or the application of additional on-the-spot surcharges if a larger vehicle must be sourced.

Please note that our transfer services are operated in collaboration with a network of trusted local transportation partners. Depending on real-time availability, local logistics, and the specific route, the vehicle provided may be a private standard car, a licensed city taxi, an eco-friendly electric vehicle (EV), or a commercial minivan.

Pick-Up Protocols and No-Shows: Clients are required to be present at the designated pick-up location exactly at the scheduled time.

• Standard Transfers & Airport Drop-offs: We provide a complimentary grace period of 30 minutes for standard point-to-point transfers, which includes transfers bringing clients to the airport.

• Airport Pick-ups: For arriving flights, the grace period is up to 1 hour after the flight has landed, to comfortably accommodate customs and baggage claims.

If you anticipate a delay (e.g., flight delays, border crossing hold-ups), you must notify our dispatch team immediately via our official WhatsApp or emergency phone number. Failure to appear within the grace period without prior official communication will result in the service being classified as a “no-show.” In such events, the vehicle will be released to maintain the schedule of our partners, the service fee remains strictly non-refundable, and any rescheduled transfer will be billed as a new booking subject to availability.

Accommodation Unavailability and Substitutions We partner closely with our hotel providers to guarantee your reservations; however, unforeseen circumstances beyond our control, such as sudden overbookings or operational issues at the property, may rarely occur. In the event a confirmed hotel becomes unavailable, Travel Team Albania commits to substituting the accommodation with a property of equal or higher standard in the same general location at no additional cost to the Client. In the unlikely event that only a lower-tier accommodation is available, we will seamlessly replace the booking and issue a direct partial refund to compensate for the exact price difference between the originally booked standard and the alternative provided.

Cancellation and Refund Policy (Direct Bookings)

This policy applies exclusively to direct bookings made with Travel Team Albania. Because we commit substantial resources, secure accommodations, and arrange complex logistics well in advance, our refund policy strictly reflects the non-recoverable costs incurred by the company.

Multi-Day Service Cancellations The initial 40% deposit required to secure a multi-day trip is strictly non-refundable under any circumstances. This covers the immediate administrative, booking, and logistical costs undertaken by the company upon your reservation. If you have pre-paid more than the 40% deposit (for example, a 100% upfront payment), you are eligible for a partial refund on the total trip cost, calculated strictly by the date we receive your official cancellation request versus the tour’s start date:

• More than 1 month before start date: 60% of the total amount is refunded.

• Within the month (16 to 30 days before start date): 50% of the total amount is refunded.

• Inside 15 days (3 to 15 days before start date): 20% of the total amount is refunded.

• 48 hours (2 days) or less before start date: 0% (No refund issued).

Single-Day Service Cancellations Payments made for daily, or single-day services are strictly non-refundable, unless differently specified in writing during the purchase process.

The Refund and Cancellation Process

To streamline your experience and rigorously protect your data privacy, all cancellation requests and refund inquiries are handled through our dedicated automated online portal. We do not accept cancellation requests via social media or phone calls.

1. Submit a Request: You must submit your cancellation request via our official form at: https://travelteam.al/cancel-or-postpone-service/

2. Required Information: You will need your unique Service Code (TTA-), your tour document, and your invoice to complete the form.

3. Calculation: Eligibility is calculated based on the exact day the tour starts versus the exact day the cancellation form is submitted.

4. Status Tracking: Once submitted, we will process your request shortly. You can monitor the live status of your refund at any time by visiting: https://travelteam.al/refund-my-service/

Privacy, Security, & Processing Note: Approved cash refunds will ONLY be issued back to the original payment method used for the purchase. Under no circumstances can we refund a different credit card or bank account. The Client is responsible for any banking, currency conversion, or transaction fees incurred during the refund transfer process, which will be directly deducted from the final eligible refund amount.

Future Travel Credit Option (Waiver of Cash Refund): In the event of a cancellation, Clients may opt to waive their eligible cash refund and instead retain their entire paid balance (including any non-refundable deposit amounts) as a “Future Travel Credit.” This credit is valid for one (1) year from the cancellation date and can be applied toward any future Travel Team Albania service. By obtaining and agreeing to this option, the Client acknowledges that the credit becomes strictly non-refundable in cash and cannot be requested back at a later date.

Third-Party Bookings & Liability

Online Resellers (OTAs) If your booking was processed through a third-party digital platform (e.g., TripAdvisor, TourRadar, GetYourGuide, Civitatis), the cancellation, payment, and refund policies specified on their respective platforms will exclusively apply. Travel Team Albania will honor these external conditions, as the primary financial contract is managed by the reseller.

External Travel Agencies (B2B) If your booking is managed by an external, separate travel agency, their internal terms, policies, and liability disclaimers supersede ours regarding your direct relationship with them. Travel Team Albania holds no liability over financial disputes, services, or policies managed by third-party agencies.

Liability Disclaimer and Force Majeure

Travel Team Albania acts as an agent in booking services for the Client. We accept no liability for service disruptions, itinerary changes, injuries, or cancellations due to circumstances beyond our reasonable control (Force Majeure), including but not limited to:

• Extreme weather, natural disasters (earthquakes, floods, etc.), or acts of God.

• Political unrest, strikes, civil emergencies, lockdowns, or governmental acts.

• Transportation cancellations, mechanical failures, or delays caused by third-party carriers (airlines, ferries, public buses).

Itinerary Modifications: Travel Team Albania reserves the right to modify itineraries when necessary due to unforeseen circumstances to ensure the safety and quality of the trip. Equivalent services or reasonable substitutions will be provided wherever mathematically and logistically possible.

Travel Insurance Requirement: Travel Team Albania does not sell or provide travel insurance. Clients are strictly required to arrange appropriate and comprehensive travel, medical, and trip-cancellation coverage in their home country prior to departure. While we will always assist during emergencies and ensure transport to the nearest medical center if required, all associated financial costs remain the responsibility of the Client.

Client Responsibilities

By confirming a booking with us, Clients agree to:

• Documentation: Provide valid government-issued identification and all necessary travel documents (including passports, visas, or e-Visa invitation letters) required for entry into Albania and neighboring borders.

• Conduct: Respect the timing, schedules, instructions, and safety decisions of our guides, drivers, and transport operators.

• Compliance: Abide by all local laws, environmental guidelines, and cultural norms of Albania and the Balkan countries visited.

Travel Team Albania reserves the absolute right to deny boarding or terminate service for any Client exhibiting disruptive, dangerous, intoxicated, or illegal behavior, with zero right to a refund.

Authorized Communication & Governing Law

Official Communications: To ensure legally binding records, only communications sent to and received from the following addresses are considered official for reservations, confirmations, cancellations, or legal notices:

• 📧 Primary Email: contact@travelteam.al
  (All trip information and itineraries will be sent from here).

• 📞 Phone/WhatsApp: 0697766055.

Note: We do not recognize messages sent through personal social media accounts (e.g., Instagram or Facebook Direct Messages) as valid communication for official booking or financial matters.

Governing Law and Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Albania. By accepting these terms, you submit to the exclusive jurisdiction of the competent courts in Tirana, Albania, for the resolution of any disputes arising out of or relating to these Terms or the services provided.

By booking your journey with Travel Team Albania, you agree to our comprehensive terms and conditions, which are designed to protect your travel investment and ensure your safety.

As a fully licensed Destination Management Company, our operational policies strictly comply with the national regulations set forth by the Albanian Ministry of Tourism and Environment and align with the global safety and ethical standards promoted by the World Travel & Tourism Council (WTTC). Whether you are an independent traveler ready to explore our curated Balkan tours or an international agency looking to become a B2B travel partner, we believe in complete transparency regarding our cancellation policies, liability limits, and travel insurance requirements.

If you have any uncertainties regarding your booking agreement, we highly recommend reviewing our Frequently Asked Questions (FAQs) or reaching out directly to our support staff via our Contact page before finalizing your itinerary.